Order Information

Always Tracked and Posted

To keep you posted throughout your order, we’ll email you when your order has been dispatched including any tracking information so you know when you can expect your order.

Where is my order?

Your order is processed the next working day. it will then be shipped out using the shipping method chosen at checkout.

You can always check your order by visiting Track my Order

My order has been shipped. Where is it?

Please use the  button found on the email sent to you confirming the order has been dispatched. Dependent on the shipping method you chose at checkout.

Free UK Shipping – We don’t provide tracking services to orders using this method.

Tracked Methods (UK Next Day Delivery, Scottish Highlands, Europe, Asia, Africa) – Please use the form below to track your order.

Your tracking number can be found on the email we sent you confirming your order. If your unable to locate this please Get In Touch with us.

Can I collect my order?

Yes, our warehouse has a collection desk where you will be able to collect your order.

If your order is outside the Lincolnshire we’re unable to keep your order within the warehouse. Please select a shipping method to receive your item.

I have changed some details since my last order. Can I update my order?

We recommend you contact our team by clicking here. One of the team will be able to update your account and any orders that we have shipped out to you.

Is it possible to cancel/change my order?

Due to our fulfilment system you must get in touch with us as soon as possible in order to modify your order. Our website is unable to let you modify an order once placed.

Our team will be able to provide refunds/store credit where required.